Lifeguard

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Lifeguard

Loughborough University are currently looking for full time Lifeguards to join them at the University's Swimming Pool. They are looking for an exceptional individual capable of providing a safe environment and who delivers an excellent customer service experience that exceeds expectations. You will require excellent interpersonal and communication skills, be enthusiastic, punctual, reliable and enjoying working within a team.

Location
Loughborough University, Epinal Way, LE11 3TU
Contact Name
Jimmy Wright
Contact Telephone
01509 226200
Contact Email
j.wright3@lboro.ac.uk
Organisation
Loughborough University

About Lifeguard

Job Purpose

As part of the Loughborough Sport family you will work primarily as a lifeguard to ensure the safety of customers in and around the pool. You will be working at the heart of the team making sure that the experience for customers is first class and ensuring that the industry leading standards of housekeeping, maintenance, cleaning and health and safety are provided and maintained.

Duties and Responsibilities:

  • Lifeguard all pool sessions as required, ensuring the safety of customers in and around the pool hall and that all pool rules are always adhered to.
  • Assist and supervise all customers in their use of the facilities, ensuring their safety and wellbeing at all times and encouraging maximum usage.
  • Maintain a high degree of visibility throughout the facility, proactively developing and maintaining customer service standards to the highest level possible.
  • Create a strong working team environment with effective communication, sharing information and having an understanding of the impact upon others.
  • Carry out minor repairs and remedial work to equipment as and when necessary, undertaking regular inspections and reporting any faults or defects.
  • Utilise problem-solving skills to deal with various situations that may arise.
  • Ensure the facilities are presented to the highest level of cleanliness and comfort. Undertake cleaning duties as required to ensure the facilities are well presented and monitor standards of cleanliness in customer critical areas such as changing rooms and toilets.
  • Ensure that daily task sheets are completed, ensuring they are carried out safely and to the highest standards, including cleaning and equipment set ups.
  • Working as a team to ensure effective, accurate and timely set ups and take downs and changeovers, this may involve driving the department vehicles when required.
  • During campus events work as a team to assist with the preparation of all areas of activity as required.
  • Carry out pool plant duties such as pool water testing at the appropriate times and other health and safety checks, recording results and escalating potential issues promptly.
  • Establish and maintain excellent relationships with customers and potential customers, handling and escalating queries and complaints where appropriate.
  • Ensure you demonstrate the core Loughborough Sport values, establishing a sense of pride and passion across the whole team
  • Provide reception cover and other related duties as required, this will include making bookings on the computerised booking system, handling cash and other forms of payment and monitoring of consumables.
  • Assist in the communication and promotion of all Loughborough Sport activities
  • Consistently and actively apply good housekeeping principles, such as turning off lights and equipment when not in use, in order to contribute to our strategy to reduce utility consumption and carbon footprint
  • Maintain mandatory qualifications and actively engage in CPD and training
  • Attend staff training a minimum of once per month
  • Attend staff meetings and contribute appropriately as required
  • As a trained first aider, deal with accidents or injuries as they occur and ensure that the necessary steps are taken to prevent reoccurrences and that the relevant documentation is complete.
  • To promote adherence to ethical guidelines and regulations with regard to drugs and doping in sport, in line with UK Anti-Doping (UKAD) guidelines and the Loughborough University 'Clean Sport' commitment.

It would be advantageous to have a valid RLSS National Pool Lifeguard Qualification or equivalent and a first aid qualification but not essential as training will be provided for the successful candidate showing other attributes we are looking for.

This is an excellent opportunity to gain your RLSS National Pool Lifeguard Qualification while working in an inspiring environment.These are full-time open-ended positions working 37 hours per week. A shift system which includes working a combination of early mornings, evenings, weekends and bank holiday/closure days is currently in operation. There is a shift allowance of 12.5%.