Customer Experience Assistant

Do you want to work in a great team, with a friendly atmosphere, with super support?

Are you a team player, with a positive mindset and able to connect empathetically and deliver a fantastic customer experience ?

Then this is the opportunity for you.

We're looking for someone really special to join England Netball's Customer Experience team to help transform our help centre and deliver a world leading service. If you are passionate about helping people, embrace IT, love to learn and are inquisitive with a keen eye for detail, and think you would enjoy working as part of a small team to troubleshoot, problem solve, identify solutions and enhance experiences for our customers – we need you!

In this hands-on role, you will thrive in overcoming challenges and in helping people get closer to our sport. With a thirst for knowledge and an unwavering commitment to serve others, you'll join a small Customer Experience Team to deliver a world leading service to our valued members, volunteers, spectators and fans. Your work will involve handling inbound calls, responding to contact forms, understanding the root cause of issues and providing exceptional experiences. You will work closely with your team, especially your line manager, to drive improvements and ensure that we are delivering on our mission.

The role will be office based full time for initial training period with hybrid and flexible hours after that – we all have lives outside of work!

The role is perfect for someone who wants to make a difference to someone's day every day, and is patient, resilient and empathetic. If this is you, we would love to hear from you. For an informal discussion about the role please contact Vanessa Stewart, Customer Experience Team Leader at Vanessa.stewart@englandnetball.co.uk

*Multiple positions available*

For a full job description & person specification please click here.

England Netball Behaviours

We are strong believers that it is the culture within our organisation that makes it a special place to work and drives our huge successes. Our people are passionate and dedicated to making netball the best that it can be.

We have three core cultural behaviours that are critical to how we deliver our strategic goals;

WE ARE PIONEERS: Never settling, continuously learning and innovating… to be the best that we can be.

WE EMPOWER: Through collaboration and trust we have confidence in ourselves and others to make the right decisions and get things done.

WE ARE PASSIONATE: Driven to succeed without ego, inspiring others along the way.

We are strong believers that it is the culture within our organisation that makes it a special place to work and drives our huge successes. Our people are passionate and dedicated to making Netball the best that it can be.

If you share our cultural behaviours, and you are passionate and dedicated to providing exceptional customer experiences, then we want to hear from you.

Equal Opportunities

England Netball is passionate about creating an inclusive workplace is committed to fostering a diverse workforce, ensuring equality of opportunity. We actively encourage applications from candidates with diverse backgrounds and life experiences, from underrepresented groups.

Benefits
England Netball offers a comprehensive benefits package which includes:

• 5% pension contribution
• Life Assurance
• Perk Box – Perks & Recognition
• Healthcare cash reimbursement scheme
• Cycle scheme
• 26 days holiday + bank holidays for new employees.