Sales Centre Representative

The position of Sales Centre Representative is an integral role at Leicester City Football Club, being the first, and sometimes only, point of contact between the Club and its supporters.

Combining the key skills required for telephone sales (inbound and outbound) and face-to-face customer liaison; the Sales Centre Representative is pivotal in ensuring the smooth running of the Club's ticketing operations and dealing with general enquiries.

Sales Centre Representatives have to, at all times, be polite, welcoming, informed about general Club information, and be passionate and engaging when undertaking their role.

Who LCFC are looking for:

• The ideal candidate will have experience in customer service roles, particularly within a telesales environment, being able to handle a high-volume workload and adapt in a high-pace environment.
• Communication skills are paramount so that information, both given and received, is accurate and clear. The ideal candidate will also have a personable, friendly nature, who thrives working within a team environment, whilst maintaining a positive and professional approach to work at all times.
• Due to the role being fundamentally customer service in nature, the successful candidate will need to be prepared to work all matchdays throughout the season; kick-off times will vary, and can change at any time, which means applicants should be prepared to be flexible and open to working unsociable hours including evenings and weekends.

Benefits Package:

Leicester City Football Club offers a competitive salary and pension scheme with life assurance to all its permanent employees. Employees are able to benefit from free onsite parking as well as an onsite subsidised staff restaurant. Employees also benefit from up to 33 days' annual leave including bank holidays.

• Contract Type – Permanent
• Hours Per Week – 37.5

Leicester City Football Club is an equal opportunities employer and positively welcome applications from all candidates regardless of age, disability, gender identity or expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

Leicester City Football Club is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. As such, you may be subject to a satisfactory enhanced disclosure via the Disclosure & Barring Service and prior to taking up any role.

Suitable candidates will be interviewed as and when they apply, the role will be shut down as soon as a suitable candidate has been sourced.