Hub Advisor

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Hub Advisor

Live Well Services is a specialist Hub Team based at Braunstone Health and Social Care Centre, which supports the residents of Leicester city to improve their health and wellbeing by offering support with smoking cessation, increasing physical activity, managing alcohol levels, healthy eating, and weight management. This is an exciting opportunity to join our team and help clients through their journey to improve their healthy lifestyle behaviour. Working with the Hub Manager and other advisors, you’ll provide an efficient information and support service for clients who have been referred.

You’ll be required to work on a rota basis which includes evenings and weekends. Usually based at Braunstone Health and Social, LE1 1FZ
Contact Name
Darshna Ruparelia
Contact Telephone
0116 454 3221
Contact Email

About Hub Advisor

You'll handle incoming referrals, contact clients via telephone calls to start the triage proces and respond to email enquiries from the public, existing customers and professionals such as GP Practices, Cardiac and Physio teams. You'll signpost clients to local authority and community teams as well as book appointments with various healthy lifestyle services, some of which are based within the Live Well Service. To ensure clients are able to fulfil their journey in improving their lifestyle you'll follow up and monitor your allocated caseloads, respond to missed appointments, arrange follow up sessions, appointments and onward referrals.

With experience of working in a pressurised frontline service, you'll have experience of providing a telephone and/or face to face service in a busy customer service environment. Using excellent verbal and written communication skills, you'll provide clear and concise advice to clients and members of the public and complete all electronic records accurately and in a timely manner. Being highly organised, you'll be able to work under pressure and deal with customer enquiries until they are completed. With tact and diplomacy, you'll be able to sensitively deal with customers who may be distressed.